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Shipping Information


1. Does Lense365 ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.


South Africa











2. How much does shipping cost?

You can enjoy free shipping on orders over US$28.99, Otherwise, it costs US$9.99.


3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(excluding customs delays, weekends, holidays)

Processing Time: 1-3 business days (Usually within 48h, and it will be delayed to within 48-72h during the certain holiday.)

After the package is dispatched, the expected delivery time for consumers in the United States is 5-8 working days.

The shipping time is up to multiple factors, like the destination country, weather, and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

If you haven't received the package for a long time, it may be a case of package loss, please contact us in time, we will handle it for you.

Note: These shipping times are only for your reference.


4. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.


5. How can I track my order?

Once your order is shipped, we will email you with the corresponding information. After that, you will be able to track your order at Please allow 1-2 business days for tracking information to be available.

Remind: If you can not track your order after 72h, please contact us at


6. What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at We'll resend a new one or give you a full refund.